Professional LED lighting · Wholesale · OEM Global B2B supply

BILLIONFISH · B2B

Wholesale Cooperation Process | Inquiry to After-Sales

See how BillionFish and professional buyers review product requirements, quotation, samples, order details, shipment and after-sales issues for each wholesale project.

WHOLESALE COOPERATION

A clear path from first inquiry to after-sales

Use this as a guide to the information exchanged at each stage. Product specifications, commercial terms, inspection criteria and support arrangements are confirmed for the actual order in writing.

01

Inquiry & brief

Buyer shares

Tell us the product category or model, intended use, destination market, estimated quantity and any OEM needs.

We review together

We clarify missing details and identify the person handling the inquiry.

Decision point

A written brief for the next discussion.

02

Model & specification review

Buyer shares

Share required brightness, power source, runtime, packaging or market documents if relevant.

We review together

We compare available models with source catalog information and flag specifications or documents that need verification.

Decision point

A proposed configuration with open questions clearly identified.

03

Quote & commercial terms

Buyer shares

Confirm quantity, destination, branding and desired delivery basis.

We review together

We discuss unit price, currency, sample or tooling charges if applicable, minimum quantity, payment, lead time and trade terms for the specific request.

Decision point

A written quotation and terms to review; no term is assumed before agreement.

04

Sample & approval

Buyer shares

Review the agreed sample against the proposed specifications, color, logo and packaging.

We review together

We record feedback, resolve differences and reconfirm changes before moving ahead.

Decision point

A documented sample or configuration approval.

05

Order confirmation

Buyer shares

Send the purchase order and approved artwork or packaging files.

We review together

Both sides reconcile model, quantity, configuration, price, inspection criteria, packing, schedule, payment and shipment terms.

Decision point

A mutually confirmed order basis before production.

06

Production & agreed checks

Buyer shares

Keep the approved configuration and any inspection requirements available for reference.

We review together

Work follows the confirmed order; inspection points and records are handled as agreed for that order.

Decision point

Results and any deviations are reviewed before release.

07

Packing & shipment

Buyer shares

Confirm carton marks, shipping contact, destination and required documents.

We review together

Packing details, quantities and logistics are checked against the order; shipping documents depend on the agreed terms.

Decision point

Shipment information and applicable documents are shared.

08

Receipt & after-sales

Buyer shares

If an issue occurs, provide the order number, model or batch, affected quantity and clear photos or video.

We review together

We review the agreed specification and available order or inspection records, then discuss the appropriate remedy under the written order terms.

Decision point

A recorded resolution and feedback for future orders.

WHOLESALE COOPERATION

Before confirming an order

MOQ, production lead time, warranty, certifications and response times vary by model and order. Ask for written confirmation; figures are not published here without verification.

  • Approved model and technical configuration
  • Price, currency, quantity and payment terms
  • Sample or artwork approval when applicable
  • Inspection and acceptance criteria
  • Packing, delivery basis and required documents
  • After-sales scope and contact route

Common buyer questions

Is MOQ or lead time fixed?

They depend on the model, configuration and quantity. We confirm them in the quotation or order documents.

What happens if a sample needs changes?

We document the requested change, review its effect on specifications and terms, then seek approval before production.

How do we report an after-sales issue?

Send the order and model details, affected quantity and visual evidence. We review the facts and agree on the next action according to the written order terms.

Ready to discuss your sourcing plan?

Tell us your model, market and estimated volume. We can start with the details that are already available.

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